Imagine walking into your newly finished kitchen, excited to see the custom cabinetry and millwork you spent months waiting for. But something isn’t right. A cabinet feels slightly off. A finish doesn’t read the way you imagined. Suddenly excitement turns into disappointment and frustration. It’s a headache not just for you, but for the builder too, who now has to redo work that could have been avoided. Time, energy, and confidence are all lost in an instant.

Now put yourself in the shoes of a builder or designer. Imagine a project that keeps getting delayed because client approvals and sign-offs are slow to come in. Every pause pushes back the schedule and slows down progress. It could even be affecting your other projects! Weeks—or even months—pass while decisions linger, creating stress for everyone involved.

Both of these scenarios have the same underlying cause: poor communication. Misunderstandings, delays, and costly surprises are all preventable when ideas are shared clearly and decisions are aligned from the start. When communication fails, even the most exciting projects can turn into a nightmare.